---
title: My Order is Lost or Hasn't Updated
description: If your tracking hasn't updated or UPS reports your package as lost, contact Newport for assistance. Newport will help trace the package or send a replacement if needed.
---

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# My Order is Lost or Hasn't Updated

If your tracking hasn't updated or UPS reports your package as lost, follow these steps:

1. **Order Lost**: Contact Newport to start a trace with UPS, which can take up to 8 days. If the package isn't found after 3 days past the expected delivery date, Newport will send a replacement after receiving confirmation from the carrier that the package is lost.
2. **No Updates**: If tracking hasn't updated after 3 days, reach out to Newport. If tracking shows no movement for more than 3 business days, Newport will follow the same process as for a lost package and send a replacement after investigation.

Newport will gladly assist you in ensuring you receive your order!

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    - [My Account & Orders](https://support.newportvessels.com/knowledge-base/support?hsLang=en#my-account-orders)

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